FAQ & Help

WBOT is an all-in-one solution for META Official Business API Integration that helps businesses automate their WhatsApp communication, create chatbots, execute marketing campaigns, and streamline workflows without any coding expertise.

WBOT integrates with Meta's Official WhatsApp Business API to provide automation tools, chatbot builders, and workflow automation. You can set up automated responses, create marketing campaigns, and manage customer interactions through an intuitive interface.

Key benefits include: 24/7 customer support through chatbots, automated marketing campaigns, streamlined business processes, eCommerce integration, team management, and seamless API integration with Meta's official Business API.

WBOT is suitable for businesses of all sizes - from startups to enterprises. Whether you're in eCommerce, services, healthcare, education, or any other industry, WBOT can help automate your WhatsApp communication and improve customer engagement.

Yes, WBOT uses Meta's Official Business API which follows strict security protocols. All data is encrypted, and we comply with data protection regulations to ensure your business and customer information remains secure.

WBOT provides a seamless integration process with Meta's Official Business API. After signing up, our setup wizard will guide you through the integration steps, which typically involve verifying your business, connecting your WhatsApp Business account, and configuring your automation settings.

Absolutely! WBOT offers an intuitive drag-and-drop interface for customizing chatbots and workflows. You can create custom responses, set up conditional logic, design conversation flows, and tailor everything to match your brand's personality.

Yes, WBOT supports various third-party integrations including CRM systems, eCommerce platforms, payment gateways, and other business tools through our API connections and webhook capabilities.

Yes, WBOT provides comprehensive analytics and reporting features. You can track message delivery rates, engagement metrics, conversion rates, chatbot performance, and campaign effectiveness through our detailed dashboard.

The limits depend on your chosen plan. Our Silver plan supports up to 1 million contacts, while higher plans offer increased limits. You can always upgrade your plan as your business grows.

WBOT operates on a subscription model with annual plans. Additionally, there are usage-based charges for WhatsApp messages as per Meta's official pricing. You can see detailed pricing on our pricing page.

We accept various payment methods including credit/debit cards, net banking, UPI, and bank transfers. All payments are processed through secure payment gateways.

Yes, we provide comprehensive customer support through multiple channels including WhatsApp, email, and phone. Response times vary based on your plan, with premium plans receiving priority support.

Yes, you can cancel your subscription at any time. However, refunds are subject to our refund policy terms. Annual subscriptions cancelled mid-term may receive prorated refunds as per our policy.

Getting started is easy! Simply sign up for an account on our website, choose your plan, complete the payment, and follow our onboarding process to integrate with WhatsApp Business API and set up your automation.

RCS (Rich Communication Services) is the next generation of SMS that allows businesses to send rich media, interactive messages, and branded content directly to customers' native messaging apps. It's like having the power of a mobile app within your messaging platform.

RCS is supported on most Android devices through Google Messages app. It's automatically available on newer Android devices and can be enabled on older ones. Currently, RCS is primarily available on Android devices with Google Messages app installed.

While WhatsApp requires app installation, RCS works through the native messaging app. RCS offers better reach in regions where WhatsApp isn't dominant and provides a more native experience. RCS doesn't require users to download any additional app and works seamlessly with their default messaging application.

RCS pricing is typically based on message volume and features used. Contact us for detailed pricing based on your business requirements and expected volume. We offer flexible plans suitable for businesses of all sizes.

Most businesses can integrate RCS within 5-7 working days, depending on complexity. Our team provides full support throughout the implementation process, including documentation assistance, technical setup, and testing.

We require proper business documentation including Business Registration Certificate, GST/Tax Registration, Company PAN Card, and authorized signatory details. We onboard only legitimate registered businesses to maintain platform security and compliance.

No, RCS Business Messaging is available only for registered businesses with proper legal documentation. This ensures the platform remains secure, trustworthy, and compliant with telecommunications regulations. Individual accounts and unregistered entities are not eligible.

Yes, RCS includes enterprise-grade security features including encryption, authentication, and compliance with global data protection standards. All messages are encrypted in transit, and businesses are verified before being allowed to send RCS messages.

RCS messages must comply with carrier guidelines, including no spam, appropriate content, and proper opt-in mechanisms. All message templates are reviewed and approved before sending to ensure compliance with telecommunications regulations.

RCS Business Messaging follows strict privacy guidelines. Users must opt-in to receive messages, and businesses can only send messages to users who have explicitly consented. Users can opt-out at any time, and all data handling complies with global privacy regulations.

RCS messages have high delivery rates (typically 98%+) as they use carrier networks. Messages are delivered through the same reliable infrastructure as traditional SMS but with enhanced features and capabilities.