Privacy Policy

Last updated: November 13, 2025

1. Introduction

Welcome to WBOT by RADHAMADHAV WEBSTORE LLP ("we," "our," "us"). We operate the WhatsApp Business API integration service available at wbot.co.in. We are committed to protecting your privacy and handling your data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API services.

2. Information We Collect

2.1 Personal Information

When you register for WBOT services, we collect:

  • Business name and contact details
  • Email address and phone number
  • Business registration documents
  • Billing and payment information
  • WhatsApp Business API account details

2.2 Usage Data

We automatically collect information about your interaction with our services:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent
  • Message delivery statistics
  • API usage metrics

2.3 Customer Data

When you use our WhatsApp Business API services, we process:

  • Customer phone numbers and contact information
  • Message content (encrypted and secure)
  • Chat history and conversation data
  • Media files shared through WhatsApp

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining WBOT services
  • Processing your WhatsApp Business API integration
  • Managing your account and subscriptions
  • Processing payments and billing
  • Sending important service notifications
  • Improving our services and user experience
  • Complying with legal obligations
  • Preventing fraud and abuse

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity: To provide the services you requested
  • Legal obligation: To comply with applicable laws
  • Legitimate interests: To improve our services and prevent fraud
  • Consent: Where required by law, we obtain your explicit consent

5. Data Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with:

  • Meta Platforms Inc. - For WhatsApp Business API services
  • Payment processors - For secure payment handling
  • Cloud hosting providers - For data storage and processing
  • Customer support platforms - For service assistance

5.2 Legal Requirements

We may disclose your information if required by:

  • Law enforcement or government authorities
  • Court orders or legal processes
  • To protect our rights and property
  • To prevent illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Security

We implement appropriate security measures to protect your data:

  • Encryption of data in transit and at rest
  • Secure socket layer (SSL) technology
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure data center facilities

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data only as long as necessary:

  • Account data: Until account deletion request
  • Billing information: As required by tax laws
  • Chat data: Based on your retention settings
  • Legal records: As required by applicable laws

You can request data deletion by contacting us at [email protected].

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data
  • Objection: Object to certain processing activities

To exercise these rights, contact us at [email protected].

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Other approved transfer mechanisms

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze service usage and performance
  • Provide personalized content
  • Improve security and prevent fraud

You can control cookie settings through your browser preferences.

11. WhatsApp Business API Compliance

As a WhatsApp Business API provider, we comply with:

  • Meta's WhatsApp Business Policy
  • WhatsApp Commerce Policy
  • Data processing terms with Meta
  • Message template guidelines

Users are responsible for complying with WhatsApp's terms and policies in their use of our services.

12. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending email notifications to registered users
  • Updating the "Last updated" date

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer: For data protection concerns, please contact us at [email protected] with "Data Protection" in the subject line.