Refund Policy

1. Free Demo Period

We offer a 3-day free demo period for all new customers to evaluate our WhatsApp Business API services. During this period, you can:

• Test all platform features
• Explore chatbot functionality
• Evaluate workflow automation
• Assess platform performance
• Verify integration capabilities

We strongly recommend utilizing this demo period to ensure our platform meets your business requirements before making any purchase.

2. General Refund Policy

Once you purchase a plan and credits are allocated to your account, our general policy is no refunds except under the following specific conditions:

2.1 Technical Service Interruption

Refunds may be considered only if:

• The platform experiences technical issues
• Service is completely unavailable
• The interruption lasts for more than 15 consecutive days
• The issue is confirmed to be on our infrastructure

2.2 Refund Calculation

If eligible for refund under section 2.1:

• Refund will be calculated on a ProRata basis
• Based on unused days from your plan period
• Calculated from the date we receive your refund request email
• Any used services during the period will be deducted

3. Non-Refundable Items

The following are strictly non-refundable under any circumstances:

3.1 WhatsApp Credits

• Once WhatsApp credits are added to your account, they cannot be refunded
• Credits cannot be transferred to another account
• Credits cannot be transferred to another phone number
• All WhatsApp credit purchases are final

3.2 Plan Upgrades

• Plan upgrades are immediate and non-refundable
• Difference in plan costs cannot be refunded
• Downgrade requests are processed for future billing cycles only

3.3 Used Services

• Any services utilized during the billing period
• Messages sent using WhatsApp credits
• API calls made during the service period
• Support services utilized

4. Account and Credit Management

4.1 Account Maintenance

• To keep your WhatsApp number active, minimum ₹1 balance is required in WhatsApp credits
• Accounts with zero balance may be deactivated after 30 days
• Reactivating a deactivated number may require re-verification

4.2 Credit Validity

• WhatsApp credits do not expire
• Plan credits are valid for the subscription period
• Unused plan features do not roll over to next billing cycle

5. Refund Process

If you believe you qualify for a refund under our policy:

5.1 Eligibility Check

• Review this refund policy thoroughly
• Ensure you meet the specific criteria mentioned in section 2.1
• Gather relevant evidence of service interruption

5.2 Refund Request

• Send an email to [email protected]
• Use subject line: "Refund Request - [Your Account Email]"
• Include your registered email address
• Provide detailed explanation and evidence
• Mention specific dates of service unavailability

5.3 Processing Timeline

• Initial response within 48 hours
• Review period: 5-7 business days
• If approved, refund processed within 10 business days
• Refund issued to original payment method

6. Exceptions and Special Cases

We understand that exceptional circumstances may occur. While not guaranteed, we may consider:

• Duplicate payments made in error
• Unauthorized transactions
• Technical issues preventing basic functionality

All exceptions are reviewed on a case-by-case basis at our discretion.

7. Contact Information

For refund-related inquiries and requests:

• Email: [email protected]
• WhatsApp Support: +91 91676 96213
• Response Time: 24-48 hours during business days
• Business Hours: Monday - Friday, 10:00 AM - 6:00 PM IST